• Protect personal information of customers, distributors, business partners and website users.
• Explain what information we collect, why we use it, how we protect it, and when it may be shared.
• This policy applies to the Caduceus website, services, forms and related online facilities.

• Personal: name, mobile, email, address and order information.
• KYC / business: PAN, identification and address verification where required.
• Technical: IP address, browser/device information, pages visited and usage data.
• Cookies and similar technologies may be used for functionality, security and analytics. Please also read our Cookies Policy.

• Process orders, payments, deliveries, returns and refunds.
• Manage customer and independent distributor accounts.
• Provide customer support and important service notifications.
• Improve products, website and services.
• Prevent fraud, misuse and security threats.
• Meet legal, tax, accounting and regulatory obligations.

• We may contact users by phone, SMS, email, WhatsApp or other available channels.
• Communications may concern orders, accounts, KYC, customer support and business information.
• Promotional communications are sent where permitted by applicable law.
• Users may opt out of non-essential promotional messages.

• Information may be shared with trusted service providers when reasonably necessary.
• Examples include payment gateways, logistics partners, IT/hosting providers and customer-support providers.
• Information may also be disclosed to regulators, courts, law-enforcement agencies or professional advisers where required.
• Caduceus does not intend to sell personal information as a commercial product.

• Payments may be processed through third-party payment providers.
• Sensitive payment credentials such as PINs, passwords and CVV should never be shared with Caduceus.
• KYC information may be processed for identity verification, compliance, fraud prevention and business records.
• Reasonable safeguards are applied to protect KYC information.

• Reasonable administrative, technical and organizational safeguards are used.
• No internet or electronic storage system can be guaranteed completely secure.
• Information is retained only as reasonably necessary for business, legal, regulatory and dispute-resolution purposes.
• Information may be deleted, anonymized or securely disposed of when no longer required, subject to law.

• Subject to applicable law, users may request access to personal information held by us.
• Users may request correction of inaccurate or incomplete information.
• Deletion or withdrawal of consent may be requested where legally permitted.
• Users may raise privacy-related grievances and exercise other rights available under applicable law.

• Services are not intentionally directed toward children where applicable law restricts collection.
• Third-party websites, payment services and social platforms may have their own privacy policies.
• Caduceus is not responsible for the privacy practices of external websites.
• Users should review third-party privacy policies before providing information.

• This Privacy Policy may be updated to reflect changes in services, technology, business practices or law.
• Material changes may be published on the website with an updated date.
• This policy is interpreted in accordance with applicable laws of India.
• Disputes are subject to competent courts in Chandauli, Uttar Pradesh, subject to applicable law.

By using the website, submitting information, creating an account, placing an order or registering as a distributor/business partner, you acknowledge that you have read and understood this Privacy Policy.